Sweet Spot Living™ — Shipping Policy

Last updated: August 2026

At Sweet Spot Living™, we want ordering and receiving your products to be simple and straightforward.

Sweet Spot Living™ products are fulfilled and shipped through our fulfilment network. Please allow time for both order processing and delivery.

Order Processing

Once your order has been successfully placed and payment confirmed, it will be sent for processing and fulfilment.

Processing time is separate from shipping and transit time.

Because products may enter production shortly after an order is accepted, we may be unable to cancel or modify an order once production has begun.

If you notice an error in your order or delivery details, please contact us as soon as possible at support@yoursweetspotliving.com.

We will do our best to assist, but cannot guarantee changes can be made once fulfilment has commenced.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the products ordered, delivery destination and shipping method available.

Delivery Times

Any delivery times displayed during checkout or elsewhere on our website are estimates unless expressly stated otherwise.

Actual delivery times may vary depending on factors including:

• order processing and fulfilment;
• your delivery location;
• the shipping carrier;
• weekends and public holidays;
• customs processing for international orders;
• weather or transport disruptions; and
• circumstances outside our reasonable control.

Where tracking information is available, it will be provided once your order has been dispatched.

Delivery Addresses

Please check your delivery address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because the address supplied was incorrect or incomplete, the shipment may be returned to the fulfilment facility.

Where reshipment is possible, the customer may be responsible for additional shipping costs.

If you discover an error in your address after ordering, contact us immediately. We will attempt to assist, but address changes may not be possible once an order has entered fulfilment or been dispatched.

Unclaimed or Undeliverable Packages

If a shipment goes unclaimed or cannot be delivered, it may be returned to the fulfilment facility.

Where reshipment is available, additional shipping costs may apply where the delivery failure resulted from circumstances attributable to the recipient.

Depending on the carrier and destination, some undeliverable shipments may be abandoned or destroyed rather than returned.

Where this occurs because of circumstances attributable to the recipient, we may be unable to provide a refund, replacement or reshipment, subject always to your rights under applicable consumer law.

Lost Packages

If you believe your order has been lost in transit, please contact us as soon as possible.

Claims relating to packages lost in transit should be submitted within 30 days of the estimated delivery date.

We will investigate the shipment with our fulfilment and delivery partners.

Where the shipment is confirmed as lost and the claim is approved, we will arrange an appropriate replacement or refund.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 30 days of receiving your order.

Please provide:

• your order number;
• a brief description of the problem; and
• clear photographs showing the product and issue.

This information allows us to investigate the issue with our fulfilment partner.

Where a claim is approved, we will arrange an appropriate replacement or refund.

Please refer to our Refund, Return & Replacement Policy for further information.

International Orders

Where international shipping is available, customers are responsible for ensuring that products can lawfully be imported into their destination country.

International shipments may be subject to customs processing, import restrictions, duties, taxes or other charges imposed by the destination country.

Unless otherwise stated, applicable import duties and taxes are the responsibility of the recipient.

Sweet Spot Living™ cannot guarantee that every product can be imported into every country.

If a shipment is rejected, returned, abandoned or destroyed because of customs restrictions, unpaid duties or taxes, or another issue attributable to the recipient, a refund or replacement may not be available.

This does not limit any rights you may have under applicable consumer law.

Customs Delays

International orders may experience delays while being processed by customs authorities.

Customs processing is outside our direct control and may affect estimated delivery dates.

We recommend allowing additional time when ordering internationally.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Contact Us

For questions about shipping or problems with an existing delivery, please contact:

Sweet Spot Living™
Operated by Design Your Physique AU Pty Ltd
6 Iroquois Gardens
Joondalup WA 6027
Australia

Email: support@yoursweetspotliving.com

Please include your order number when contacting us about an existing order.